The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information I Collect:
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It:
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I do not store or process your information through third-party hosting services in the US and other jurisdictions. Therefore, I do not transfer personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Steven Borges, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com. Alternately, you may mail me at:
Steven Borges 306 American Legion Hwy, Westport MA 02790
YES! All of our packaging is discreet. We ship using plain padded envelopes, USPS padded envelopes and USPS boxes. Our label does not mention our business name at all.
Rope is an investment and not for everyone. Rope can be expensive and if you are just starting out and don't know if rope is your thing, we suggest purchasing nylon to start. Nylon is very inexpensive and very easy to care for. It will give you an opportunity to get started right away and decide whether or not you love rope, all without breaking the bank.
If later you decide that rope is your go to kink, then you can invest in something a little more traditional like jute or hemp.
I do not recommend washing your natural fiber ropes, but if you must, hand wash in the sink with cool water and gentle detergent. Hang under tension to dry. Do not put it in the dryer. You can use a fan to help speed up the drying time.
If you ever notice your bite is worn down, you can cut 6 – 8 inches off the rope to create a new bite in a different spot on the rope. You can also cut the rope in half to create 2 new ropes.
Stretch the rope to get rid of the high strand. If this doesn’t work you can open the lay, try to re-twist the cores independently to smooth out the rope. If this doesn’t work, you can always cut the rope and get rid of the high strand.
Yes and No!
We can do custom lengths in Nylon. Please message us for a quote!
We make all of our natural fiber ropes in our new rope shop and are unfortunately limited to 30 footers at this time. We are hoping to be able to offer longer lengths of natural fiber rope once the weather is warmer.
We would be glad to cut shorter lengths of rope with over hand knots for free! Just make a note of that at check out. Please note: lengths must add up to 30 footers. Example: (3) 10 footers, (2) 15 footers, (1) 10 footer & (1) 20 footer etc.
If you would like whipped ends on shorter pieces of rope, there is an additional charge, so please message us for a quote before placing an order.
You can leave synthetic rope in a bag. You don’t need to do anything special to the rope after you use it.
If you get your synthetic rope dirty, you can wash it! Hand wash or gentle cycle in the washer machine. Use a gentle detergent. Hang the rope to dry. If you put the rope in the dryer it will most likely shrink.
If the rope ends come unraveled, you can easily fix it by melting the ends with a torch or making a knot.
Store in a breathable bag loosely coiled. You can also hang them up for storage. Do not coil your rope tightly for storage. If you must store in a bag, make sure it is NOT airtight.
First, start out by breaking in the raw ropes by running them over a carabiner several times. Next, you will want to burn the fuzzies off with a torch or a flame that is high heat. Pop the ropes into a dryer for a few minutes to get the soot off or use a clean clothe to remove any excess soot. Next, apply your favorite rope wax or oil. Use sparingly as a little goes a long way. Your rope is ready to use! If you prefer to melt the wax or oil into the rope follow the next steps. Preheat oven to 200 degrees Fahrenheit. Line a clean cookie sheet with parchment paper or tin foil and place lose coils of rope onto sheet. Bake for 8 - 10 minutes. Watch carefully so you don't burn them!